Frequently Asked Questions - Play
Booking of a timeslot is not required for all our outlets. You can walk-in any time to enjoy your playtime during operating hours.
A child from ages 1 years old to 12 years old would require a paid admission ticket for entry. Infants below 1 year old can enter for free if accompanied by a paying child.
Complimentary lockers are available for use in our premises. You may approach our friendly staff for any further assistance.
Outside food and drinks are not allowed to be consumed within the premises. Exceptions would be given for baby formula and milk.
Strollers and prams can be brought in. However, they have to be parked at designated spaces in the premises.
Each ticket / 10x / Annual / VIP Pass is valid for its respective outlet only and cannot be use across outlets.
Anti-slip (grip) socks are mandatory for admission into the parks. Long-sleeved t-shirt and long pants are also recommended for your visit to Kiztopia.
Frequently Asked Questions - School Visit
Kiztopia offers various packages with different timeslots each. For more details, please click here.
Kindly complete the School Visit Inquiry Form here or send an email to events@kiztopia.com.
It is advised to endorse the order confirmation and pay a 50% deposit at least 14 days in advance to secure the booking.
Booking will only be confirmed after a deposit has been made, thereafter a booking confirmation will be sent to you.
The payment booking must be made online. Deposit is non-refundable once the booking is confirmed.
You are required to pay the remaining balance at least 3 working days before the visit.
Outside food is not allowed. You may opt for in-house meal option when placing your booking.
Kiztopia offers a range of school programmes that complement the school curriculum. Do email us at events@kiztopia.com for any further enquiry.
You can place your belongings at the shoe racks / lockers that are available. Water bottles can be placed at the designated areas provided.
You may dine in the room should you order our in-house meal options in your package. No outside food is allowed.
Frequently Asked Questions - Birthday Party
Kiztopia offers various packages with different timeslots each. For more details, please click here.
You can make a reservation through our website or contact us through our events hotline: +65 8201 0394.
You are advised to make the booking as soon as possible to secure your birthday party celebration dates.
Your party booking will only be confirmed after a deposit have been made and a booking confirmation has been sent to you.
The payment for the booking must be made online. The birthday party deposit is non-refundable once booking is confirmed.
You may pay the remaining amount on the day of the party.
Yes, the birthday child is included in the total number of participants for the party.
In light of the current Covid-19 situation, each party room is only allowed to cater to a specific capacity. For any special requests, please enquire more with our events team.
Birthday cake is not included in the package. You may bring in your own birthday cake. Please take note that Kiztopia will not be held liable for any illness caused by or related to outside food consumed in Kiztopia.
Catered food is not allowed. Should you have any special request (e.g.: Vegetarian required, Halal required, etc.), kindly speak to our events team for further assistance.
The party package includes food for children only. There is food catering options for adults with additional charges. Kindly refer to the booking form for the adult's food menu. Alternatively, you may consider ordering ala-carte items from our cafés.
The food provided is not halal certified. Should you require, please consult our events team for alternative halal catering options before booking your party. Do note that additional charges may apply.
We have a specific allocated timeslot for our party room, therefore any extension of usage of party room will incur additional charges.
Games are specially curated based on the party theme selected and age of the participants.
The content of the goodie bag is subject to changes. Please email us at events@kiztopia.com for more information.
Yes, all our party packages are subjected to prevailing GST and 10% service charge.