Conditions of Sale, Waiver, Privacy Policy, House Rules, Product and Service Terms and Condition (T&C)

TERMS AND CONDITIONS OF SALE

The following terms and conditions of sale (“Conditions of Sale”) apply to the sale of any entry tickets or use of the services and facilities with KIZTOPIA Pte Ltd with its subsidiaries and affiliates (hereinafter, “Our”, “Us”, “We” or “KIZTOPIA”).

IMPORTANT NOTICE –YOUR ENTRY AND USE OF THE SERVICES AND FACILITIES ARE CONDITIONAL UPON YOUR ACCEPTANCE OF THE CONDITIONS OF SALE. PLEASE READ THESE TERMS WITH CARE AS THEY MAY AFFECT YOUR LEGAL RIGHTS.

The Waiver, Privacy Policy, House Rules, Product and Service Terms and Condition (T&C) (collectively, the “Appendices”) are incorporated by reference into the Conditions of Sale and shall form part of your agreement with Us. The Conditions of Sale are available at any time for your reference on our website at www.kiztopia.com (“Website”), and may be revised, supplemented and amended from time to time.

All capitalized terms used and not defined herein shall have the respective meanings ascribed to them under the Appendices.

  1. All Participants under the age of 12 (the “minor”) must be supervised by a responsible adult. Where a Participant is responsible for a minor (whether as legal guardian or otherwise), the Participant agrees to be bound by these Conditions of Sale on the minor’s behalf. The Participant takes responsibility for the minor’s safety and must directly supervise them at all times.
  2. While in any of KIZTOPIA Venue, you consent to images and video being taken for security or promotional purposes of you and minors for whom you are responsible. We have installed CCTV for the purposes of crime prevention and public safety. Such images and videos will be the exclusive property of KIZTOPIA and you agree to the free publication and/or use in any form or media whatsoever of such images and videos, without payment or compensation. You may withdraw your consent at any moment by contacting our staff through our Website, and we shall remove such images from our publicity materials as soon as practicable. For further information, please see our Privacy Policy.
  3. You must comply with all Our signs or other directions and We may suspend or cancel your access to recreational activities at any of Our venues in Our absolute discretion for non-compliance with these conditions, or for reckless or careless conduct.
  4. Participants must be in good health and physical condition and free from any medical conditions which may affect or preclude them from safely participating in any activities.
  5. KIZTOPIA, in its absolute discretion, reserves the right to change Our operating dates and hours, remove or cancel all or any activities or areas within the park for any reason including but not limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the ticket will not be refunded nor will any compensation be payable if any of the advertised activities or areas are removed or closed during the visit.
  6. If you choose to use any locker or storage facilities offered by Us, We do not recommend storing any valuables there. We will not be responsible for any loss or damage to property stored in any locker or storage facilities at Our venue (whether arising from Our negligence or otherwise). Participants must look after their own belongings at all times. Items such as phones and cameras may get damaged if they are used and KIZTOPIA shall not be liable for any loss or damage to any Participant’s property (howsoever caused) in the course of engaging in any KIZTOPIA Activities.
  7. In the event that the purchaser is purchasing the tickets/passes for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the Conditions of Sale.
  8. By entering KIZTOPIA Venue, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.

Website Terms of Use 

Please read these Website terms of use carefully before using the KIZTOPIA website. By using the Website, you are agreeing to be bound by these terms.

  1. The Website is provided by KIZTOPIA Pte. Ltd.
  2. The Website may provide links to third party websites and the products or services of third parties. KIZTOPIA is not responsible and is not liable in any way for third party content provided on or through the Website. Your access or use of the third-party sites is at your own risk.
  3. The Website may from time to time display third party advertisements. Such advertisements may or may not contain hyperlinks to third party websites. KIZTOPIA does not endorse or recommend the goods or services of such advertisers or their websites. If you purchase any goods or services from them or visit any of their websites, you do so at your own risk.
  4. Copyright in the Website and all the content on it, including but not limited to the service description, photographs and logos (“Website Content”), is owned by KIZTOPIA or its licensors. You are not permitted to use, copy, modify or distribute the Website Content without our written consent. However, you are permitted to “share” certain Website Content on social media sites, by the use of social media plug-ins where these are made available.
  5. The Website may contain trademarks or logos of KIZTOPIA, other companies or organisations and these are proprietary to the owner(s) of such marks.
  6. KIZTOPIA may at any time discontinue or limit access to the Website or its content. KIZTOPIA may terminate or limit your access to the to the Website if you breach these Conditions of Sale. All disclaimers and limitations of liability by KIZTOPIA will survive termination.
  7. The Website uses cookies. For more information on this, please see our Privacy Policy.

Ordering Procedure

  1. You may offer to purchase any of the KIZTOPIA products described on the Website for the price specified on the Website.
  2. Your order must contain your name, phone number, e-mail address, credit card details and any other ordering information specified on the Website. Personal information is processed by us in accordance with our Privacy Policy.
  3. Payment must be effected by credit card using the ordering facility on the Website.
  4. Confirmation of your order will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days, please contact hello@kiztopia.com
  5. You may not cancel an order once it has been submitted and paid, even if you have not received a confirmation email from KIZTOPIA.
  6. If you wish to purchase a KIZTOPIA product by telephone or by visiting the KIZTOPIA Venue then any such purchase will be governed by these Conditions of Sale (excluding any part of the Conditions of Sale that are specific to purchases made using the Website), and such other conditions as may be informed to you over the telephone or displayed at the KIZTOPIA Venue (as the case may be).
  7. Your ticket(s) will be delivered by email. Please ensure a valid email address is given during purchase.

Pricing

  1. The prices of the KIZTOPIA products shall be the prices displayed on the Website on the date of your order. There may occasionally be an error in the price displayed on the Website, and we shall refund you any excess.
  2. All prices displayed on the Website are quoted in Singapore dollars and must be paid in full, subject to any discounts which are offered as detailed on the Website at the point of such purchase.

Cancellation due to error or unavailability

  1. You acknowledge that despite KIZTOPIA’s reasonable precautions, KIZTOPIA’s products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or other oversight. In these circumstances, KIZTOPIA reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.
  2. If a cancellation of this nature occurs after your credit card has been charged for the purchase, KIZTOPIA will promptly issue a credit to your credit card account for the amount in question.

Cancellation for other reasons

Under normal circumstances, a confirmed order will enable you to engage in the activities specified in your order at the KIZTOPIA Venue. However, there may be circumstances in which we are unable to make the KIZTOPIA Venue, KIZTOPIA Activities or KIZTOPIA Facilities available on the date or at the time allocated. This may be as a result of unexpected closure of the KIZTOPIA Venue, damage to the KIZTOPIA Facilities rendering them unsafe, insufficient staff availability, Act of Parliament, any instrument, rule or order made under any Act of Parliament, or any regulation or regulations of any local authority or otherwise. We reserve the right to cancel the tickets at short notice in less than 24 hours. In such circumstances, we will inform you of the situation and either refund the ticket price or allow you to reschedule (where this is possible). KIZTOPIA shall not be liable for travel costs or any other losses in connection with such cancellation.

Details of conditions applicable to purchase of KIZTOPIA products

Details of the conditions applicable to the purchase of KIZTOPIA products on the Website may differ from time to time. KIZTOPIA reserves the right to make any changes to the details and these Conditions of Sale if necessary to comply with any applicable legislation and to change the details and conditions published on the Website, without affording prior notice, provided that this does not materially affect the nature of the KIZTOPIA products purchased by you, and your continued use of the KIZTOPIA products and/or the KIZTOPIA Website shall constitute your acceptance of and agreement to such amended Conditions of Sale. Please check this Website regularly for the most up-to-date version of the Conditions of Sale.

Order submission and your agreement to these Conditions of Sale

When you click on the “I Agree” checkbox you agree to these Conditions of Sale and KIZTOPIA will treat this as a binding order. You are responsible for ensuring the accuracy of your order. Upon confirming your order, KIZTOPIA shall supply you, subject to availability, with KIZTOPIA products set out in your order. KIZTOPIA will normally confirm each order made online via the Website or by email within two business days.

Once you have submitted an order, your payment will be non-refundable, even if you decide not to use the ticket(s) ordered.

Security Policy

  1. When purchasing from the Website your financial details will pass through a secure server.
  2. No transmission over the Internet can be guaranteed as totally secure. Whilst KIZTOPIA strives to protect such information, it does not warrant and cannot ensure the security of any information which you transmit through it. Accordingly, any information which you transmit to KIZTOPIA, including your credit card details, is transmitted at your own risk and to the fullest extent permitted by law, KIZTOPIA shall have no liability to you for any financial or consequential loss or damage suffered by you in anyway whatsoever arising out of or related to your use of the Website, whether due to negligence, breach of contract, statute or statutory duty by KIZTOPIA.
  3. Once KIZTOPIA receives your transmission, it will take reasonable steps to preserve the security of such information.
  4. Some of the information submitted by you through the Website will contain personal information. Details about how such personal information is collected, processed, used and/or transferred by KIZTOPIA is set out in the Privacy Policy.

General

  1. Each of the terms of these Conditions of Sale shall be subject to and shall apply to the fullest extent permitted by law.
  2. Any provision stated herein which is held to be illegal, invalid or unenforceable will be ineffective solely to the extent of such illegality, invalidity or unenforceability, without affecting the other provisions herein which shall remain in full force and effect, and will be deemed to be amended as necessary to give effect as close as possible to the intent and purposes of the illegal, invalid or unenforceable provision.
  3. These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore and the courts of Singapore shall have exclusive jurisdiction over any dispute arising in connection with these Conditions of Sale.

Appendices:

  • Waiver
  • Privacy Policy
  • House Rules
  • Product and Service T&C

WAIVER

This form (“Waiver”) relates to all indoor activities undertaken at KIZTOPIA Pte Ltd (“KIZTOPIA”) including but not limited to all the activities provided by KIZTOPIA within its premises (“Activities”) (“us”, “our”, “we”). All parents, guardian, caregiver, helper, legal representative or accompanying adult (“You” or “you” or “Adult”) of the Participants, which include without limitations, any child/children, ward or student, (collectively  the “Participants” or each a “Participant”) of the Activities must submit this Waiver before they will be allowed to undertake any Activities.

You agree to abide by the House Rules and any instructions given by the KIZTOPIA staff at all times.

The Waiver is incorporated in the Conditions of Sale terms and conditions which are accessible at www.kiztopia.com (the “Conditions of Sale”). All capitalized terms used and not defined herein shall have the respective meanings ascribed to them under the Conditions of Sale.

You warrant that:

  1. You are over the age of 18.
  2. You are the parent/guardian of the Participants under the age of 12 (or if you are not the parent/guardian, you have authority from the parent/guardian to accept this Waiver on their behalf).
  3. To the best of your knowledge, you do not (and have confirmed with the parents/guardians that the Participants do not) have any medical condition/s which may mean that it is more likely for them to be involved in an incident which could result in injury to them or any other person.
  4. Nothing in this Waiver is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under Singapore law or statutory rights which may not be excluded, nor in any way to exclude or limit KIZTOPIA’s liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

In consideration of being allowed to play in KIZTOPIA Venue, You hereby understand and agree that:

  1. You agree that the Participant shall participate in Activities, and/or use the facilities provided by KIZTOPIA (“KIZTOPIA Facilities”) and the premises where KIZTOPIA provides its Activities (“KIZTOPIA Venue”) at his/her own risk, and assumes and accepts all such risks in relation thereto. The risk of injury from the Activities is significant, and may result in injury including but not limited to cuts, bruises, falls, broken bones, strains, sprains, concussions, or heart attack.
  2. You agree that KIZTOPIA has taken all reasonable measures to ensure proper construction and maintenance of KIZTOPIA Facilities and taken all reasonable precautions in providing its services.
  3. You knowingly and freely assume all responsibility for any risk of lost or stolen property, damage or personal injury that may be sustained by you and any minor in your charge and your invitees, or any loss or damage to property owned by you, as a result of your action.
  4. You further agree to release, hold harmless of and defend KIZTOPIA and its employees, directors and agents against all claims, liabilities, actions and proceedings, as well as any and all losses, costs, damages and expenses arising out of:
    damages to, loss or destruction of any property;
    b. injury, sickness or death to you or the minor under your care, which may result from your participation in KIZTOPIA; and
    c. claims brought by third parties.
  5. You and any Participants under your charge, hereby agree to waive, discharge and release and covenant not to sue KIZTOPIA and its employees, directors and agents from any claims, demands, rights, fees, damages, expenses, losses and liabilities of any kind whatsoever, whether known or unknown, to the fullest extent permitted by law arising out of your use of KIZTOPIA’s website, Activities and any other activities conducted by KIZTOPIA.
  6. You acknowledge that any and all minors in your charge is in good physical condition and do not know of any condition or reason that they should not participate in the Activities.
  7. You agree to replace, at your own expense, or to reimburse KIZTOPIA for any direct, special, incidental, consequential or other indirect losses, or damages whatsoever caused by you or the minors under your charge.

 You further acknowledge and confirm that:

  1. While KIZTOPIA’s works hard to minimise the risk, you should be aware that the Participant may engage in the Activities or play in the KIZTOPIA Venue in a dangerous manner which may be unforeseeable by KIZTOPIA and can result in personal injury, death or damage to yourself, the Participant, any other Participant and to your personal property.
  2. You are responsible for your own safety, and for the safety of the Participants under your care.
  3. You agree to ensure that any Participant in your care, is supervised at all times, and shall not behave in such manner as to cause danger or discomfort to yourselves or others. You shall ensure that you are on site at all times to supervise all the Participants that you are responsible for. Accordingly, having regard to this Waiver, you shall not hold the owners, management and/or any employees of KIZTOPIA liable for the injury, pain, loss or damage which may be sustained by the Participant.
  4. KIZTOPIA’s staff will not be responsible for supervising you or any Participant that you are responsible for.
  5. All Participants of the Activities must put on KIZTOPIA’s non-slip socks whilst participating in the Activities.
  6. The Activities require a moderate level of fitness and Participants should only take part in the Activities if they are physically able to do so.
  7. You understand that no outside food and beverages are allowed inside KIZTOPIA premise, and you agree that KIZTOPIA will not be responsible for damages caused related to any food and beverages consumed inside KIZTOPIA premise.
  8. You acknowledge and accept that CCTV monitoring and recording is in operation throughout the KIZTOPIA premises for the purpose of crime prevention and public safety.
  9. You understand that KIZTOPIA may collect, use and/or disclose of any personal information provided by you in accordance with its Privacy Policy, and you hereby consent to such collection, use and disclosure of such personal information by KIZTOPIA.
  10. You will comply with all signs, notices, directions, instructions or requests of KIZTOPIA, and acknowledge that KIZTOPIA reserves the right (in its absolute discretion) to suspend or cancel any person’s access to any Activities and/or any KIZTOPIA Facilities, without refund or compensation, for non-compliance with any of its Conditions of Sale, house rules, signs, notices, directions, instructions or requests, for any unsafe, reckless or careless conduct, to ensure the safety, security or order at the KIZTOPIA Venue, or if KIZTOPIA considers that the circumstances so require.

PRIVACY POLICY & DATA PROTECTION NOTICE (“PRIVACY POLICY”)

KIZTOPIA wishes to assure you that we are committed to ensure that your personal data is protected and not misused under the Personal Data Protection Act.

By registering your interest with us or by transacting or interacting with us whether at our premises, or through our phone lines, website or other channels of communication, you consent to the collection, processing, use, disclosure and retention (collectively known as “processing”) of your Personal Data (as defined below) by us and all persons involved in the provision of services by us.

The Privacy Policy is incorporated in the Conditions of Sale terms and conditions which are accessible at www.kiztopia.com (the “Conditions of Sale”). All capitalized terms used and not defined herein shall have the respective meanings ascribed to them under the Conditions of Sale and its Appendices.

Collection of Personal Data

Your “Personal Data” which we process may include information which you have previously provided us with or may subsequently provide to us concerning your particulars: Name, NRIC, telephone numbers, address, email address, name cards, signatures, your images and those of your children, or any other information provided by you or obtained by us during your interaction with us.

Purposes of Processing

Your Personal Data may be processed for the following purposes (where relevant):

  1. To respond to your queries or requests
  2. To process payments for purchase of our products or services
  3. To update you on any changes to our policies, terms and conditions and any other matters necessary or relevant to products and services provided to you
  4. To facilitate our service offerings
  5. For any disputes, claims or investigations relating to our service or facilities
  6. To provide marketing, advertising and promotional updates to our products and services
  7. For customer satisfaction surveys, profiling and analysing of product popularity and stability
  8. To monitor or improve our products or services provided to you
  9. To enable third parties to provide services to you on behalf
  10. For verification of identities to allow provision of necessary services
  11. To enforce our legal and/or contractual rights
  12. To deter, detect and investigate crime (e.g. theft, fraud, corruption etc.)

For any purposes that is incidental or ancillary to the above purposes.

Access and Update of Personal Data

As long as your personal data is processed or being processed by us, you have a right to access or update your personal data. For access, please note that we may impose a fee, which will be communicated to you before any access. No fees will be charged to update your Personal Data.

Any request to access or update must be made in writing via the email stated below and addressed to the Data Protection Officer. We will carry out the necessary action within 14 business days, unless:

  • Information provided by you is incomplete or insufficient to facilitate such request
  • Expense of providing access is disproportionate to your interests
  • Access would disclose confidential commercial information
  • Other individual’s personal data is likely to be revealed
  • We are legally allowed to reject your request

Provision/Request of Personal Data on Behalf of Others

If you wish to provide/request Personal Data of another individual to/from us, you must present us written consent that you have already obtained from that individual and evidence that you have notified him of the purpose before providing/requesting the Personal Data.

For such requests, we will process your own Personal Data for verification purposes, and may conduct verification checks with the concerned individual. For the avoidance of doubt we reserve the absolute discretion whether to provide the said Personal Data.

Data Security Policy

We endeavor to employ all reasonable means to protect your Personal Data. For Personal Data in physical form (e.g. paper documents), access will be on a “need to know” basis, and all physical Personal Data will be kept secured (e.g. locked cabinets).

For Personal Data stored in a computer system or in a storage system, there will be authentication procedures in place, the use of firewalls and storing in secured databases.

Withdrawal of Consent

You can request to stop receiving communication or services from us, or any other kind of processing. Such withdrawals of consent can be:

  • Partial (Example: individual requests that we stop processing a mobile number, but not email); or
  • Complete (Example: an individual request that we stop processing all personal data).

Consequences of Withdrawal of Consent

In the event you do not wish to consent to the processing of your Personal Data or wish to withdraw your consent, please note that we may not be able to (where relevant):

  1. Respond to your requests/queries
  2. Sell you any products or services
  3. Provide updates on any changes or notify matters necessary or relevant to products/services provided to you
  4. Provide warranty related services
  5. Start or continue business and commercial activities with you and/or your company
  6. Provide you details of our events

Please write to our Data Protection Officer at the email below should you want to withdraw your consent from receiving communications from us or for us to process your Personal Data.

Disclosure to Third Parties

In processing your Personal Data, we may disclose your personal data to the following third parties:

Subsidiary entities:

  1. Any person/organization to whom we are compelled to do so under the law
  2. Any contractor, agent, or third party that provides or assists or facilitates us in mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage, data security), security services, insurance claims
  3. Third parties that assist us in providing service/responses to you/your requests

Access/Enquiries/Requests/Complaints

If you wish to send in any queries or send in any notifications as indicated above, kindly contact our Data Protection Officer at hello@kiztopia.com

General

This Privacy Policy may be updated from time to time without prior notice to you. By continuing to communicate with us or by continuing to use our services following modifications, updates of amendments to this Notice, this shall signify your acceptance of such modification updates or amendments.

HOUSE RULES

The House Rules are incorporated in the Conditions of Sale terms and conditions which are accessible at www.kiztopia.com (the “Conditions of Sale”). All capitalized terms used and not defined herein shall have the respective meanings ascribed to them under the Conditions of Sale.

TICKETS
Each ticket admits 1 Participant and 1 Adult. Entries are for single admittance only. No exchanging of Adult is allowed.

PARTICIPANT SUPERVISION
Adult supervision is required at all times for Participants aged 12 and below.

HEALTH
All guests must be in good health before entering KIZTOPIA and comply with any public health directive as may be in force from time to time. The management reserves the right to refuse entry or remove anyone who appears to be unwell.

SAFETY
All visitors are required to adhere to all rules and restrictions as stated by KIZTOPIA staff and as stated on every facility in KIZTOPIA.

OUTFITS
As climbing, sliding, jumping and other physical activities are involved, we strongly recommend the use of long sleeves and jeans/pants to avoid potential abrasion.

SOCKS

For hygiene and safety purposes, it is mandatory for all visitors to wear socks at all times within the premises. Visitors are not to be barefoot and no shoes are allowed in the premises. The use of non-slip socks are required for all Participants under the age of 12. The management reserves the right to refuse entry if no non-slip socks are used.

Non-slip socks are available for purchase at the reception counter.

STORAGE / PERSONAL BELONGINGS
You may keep your footwear in the designated areas provided. Slippers will be provided for restroom visits.

If you choose to use any locker or storage facilities offered by us, we do not recommend storing any valuables there.

All strollers must be folded before putting into our designated storage area. No strollers / prams / travel systems are allowed in any of our play areas.

We will not be responsible for any loss or damage to property stored in any locker or storage facilities or area at our venue (whether arising from our negligence or otherwise).

NO OUTSIDE FOOD & DRINKS
To avoid any contamination and other risk exposure, outside food and beverages are strictly not allowed except for baby formulas. No food and drinks are allowed within the play areas.

CLEANLINESS
KIZTOPIA strives to keep our premises as clean and comfortable for all. We reserve the right to impose clean-up and sanitization charges for incidents such as vomiting, spillage, urine and leaks. We seek your cooperation in cleaning up after yourself or your child.

DISCIPLINE
We do not condone bullying, discriminatory and violent behaviour. Anyone who displays discriminatory or aggressive behaviour or uses harsh or abusive language within the premises will be asked to leave the premises and if the situation warrants it reported to the police.

Any damage caused to the facilities through bad, unruly behaviour or misuse of the facilities will be claimed against you. You are to use the facilities as instructed and shall in no way cause any damage to the same.

FIRST AID ASSISTANCE
In the event of any mishap or accident, please report it to the nearest staff at sight so that immediate assistance could be rendered by our certified first-aiders who are on duty.

OPENING HOURS
We reserve the right to alter our operations hours, shorten and/or halt playtime or revise the rules and regulations whenever necessary and without prior notice. We may from time to time have to close our premises (or certain areas of the premises). We will endeavour to provide you with as much notice of any such closures as possible. For the avoidance of doubt we are not obliged to compensate members for any closures.

We reserve the right to change, modify, add, or remove any of these House Rules at any given time without any prior notice.

TERMS AND CONDITIONS OF PRODUCT AND SERVICE

The following product and service T&C apply to the sale of any entry tickets, voucher, pass, product and/or use of the services and facilities with KIZTOPIA Pte Ltd with its subsidiaries and affiliates (hereinafter, “Our”, “Us”, “We” or “KIZTOPIA”).

The Product and Service T&C, serves as one of the “Appendices” for the Conditions of Sale and shall form part of your agreement with Us. The Conditions of Sale and its Appendices are available at any time for your reference on our website at www.kiztopia.com (“Website”), and may be revised, supplemented and amended from time to time.

Physical Admission Ticket / Gift Voucher

  1. Valid for one Participant and one accompanying Adult only.
  2. Valid for 1 to 3 months (subject to change) from date of issue.
  3. Valid for one or three hours of play time (subject to change), and on the same day only.
  4. This Admission Ticket/Voucher is non-refundable, not for re-sale, cannot be exchanged for cash, and cannot be replaced if lost, damaged or expired.
  5. Purchaser acknowledges that he/she has read, understood and accepted the Conditions of Sale which are set out at www.kiztopia.com and the same are duly incorporated herein.
  6. In the event that the purchaser is purchasing the Tickets/Voucher for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the terms and conditions of herein and the Conditions of Sale as stated on the Website at www.kiztopia.com.
  7. By purchasing this ticket/pass/card, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.
  8. In the event of any dispute, the decision of Kiztopia is final.

15x Admission Pass

  1. Valid for one year from date of issue.
  2. Valid for 1 or 3 hours play time per admission.
  3. The 15x Admission Pass must be presented at time of admission. Each admission allows entry of one Participant and one accompanying Adult.
  4. Non-refundable and cannot be exchanged for cash.
  5. This card entitles you to 10% off Kiztopia’s merchandise and food & beverages at Kith Kiztopia. Discounts cannot be combined with any other promotions or coupons unless otherwise stated.
  6. Purchaser acknowledges that he/she has read, understood and accepted the terms and conditions of the Conditions of Sale which are set out at www.kiztopia.com and the same are duly incorporated herein.
  7. In the event that the purchaser is purchasing the 15x Passes for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the terms and conditions of herein and the Conditions of Sale as stated on the Website at www.kiztopia.com.
  8. By purchasing this ticket/pass/card, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.
  9. In the event of dispute, the decision of Kiztopia is final.

Annual Pass

  1. Valid for one year from date of issue. Valid for unlimited play time any day for X-treme pass and weekday (excluding PH) for X-pert.
  2. The Annual Pass must be presented at time of admission. Each Annual Pass allows entry of one Participant and two accompanying Adults.
  3. Non-transferable, non-refundable and cannot be exchanged for cash.
  4. This card entitles you to (i) 20% off KIZTOPIA’s merchandise. (ii) 10% off Birthday Party Packages. (iii) 10% off food & beverages at Kith Kiztopia. (iv) Sibling Annual Pass at 50% off. All discounts cannot be combined with any other promotions or coupons unless otherwise stated.
  5. Purchaser acknowledges that he/she has read, understood and accepted the terms and conditions of the Conditions of Sale which are set out at www.kiztopia.com and the same are duly incorporated herein.
  6. In the event that the purchaser is purchasing the Annual Passes for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the terms and conditions of herein and the Conditions of Sale as stated on the Website at www.kiztopia.com.
  7. By purchasing this ticket/pass/card, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.
  8. In the event of dispute, the decision of Kiztopia is final.

Gift Card

  1. The value stored in Gift Card is valid for 12 months from date of issue. Extension of expiry date is not permitted.
  2. Gift Card cannot be exchanged for cash or credit balance.
  3. The value in the Gift Card is non-transferable and cannot be combined with other card’s value.
  4. Gift card is valid for use on KIZTOPIA products and services.
  5. KIZTOPIA will not be responsible for any loss, damage, theft or unauthorized use of this gift card. Lost or stolen cards will not be replaced.
  6. In the event that the purchaser is purchasing the Gift Card for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the terms and conditions of herein and the Conditions of Sale as stated on the Website at www.kiztopia.com.
  7. By purchasing this ticket/pass/card, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.
  8. In the event of dispute, the decision of Kiztopia is final.

Corporate Annual Pass

  1. Each Corporate Annual Pass (or Corporate Authorized Letter) allows the entry of maximum 4 Participants and 4 Adults per pass / per visit. Any additional Participant and/or Adult will be charged per regular price.
  2. Each Corporate Annual Pass (or Corporate Authorized Letter) and Staff Pass must be presented at the time of admission.
  3. Cancellation / Refund Policy Refund and/or replacement of Corporate Annual Pass will incur a penalty charge of $1,000 per pass and is subjected to the approval of the KIZTOPIA’s management. The validity date of the replaced card will remain unchanged. No extension of validity date is permitted.
  4. Purchaser acknowledges that he/she has read, understood and accepted the Conditions of Sale which are set out at www.kiztopia.com and the same are duly incorporated herein. In the event of any dispute, the decision of Kiztopia Pte Ltd is final.
  5. In the event that the purchaser is purchasing the Corporate Annual Passes for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the terms and conditions of herein and the Conditions of Sale as stated on the Website at www.kiztopia.com.
  6. By purchase this ticket/pass/card, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.
  7. In the event of any dispute, the decision of Kiztopia is final.

Physical Discount Voucher

  1. This discount voucher is valid for 6 months from the date of issue.
  2. This voucher is applicable only for walk-in purchase of Single Admission Ticket.
  3. Only one voucher can be use per transaction.
  4. This voucher has to be presented before purchase. Any photocopy, e-copy or any other type of copy of the discount voucher will not be accepted.
  5. This voucher cannot be used in conjunction with any other discounts, special offers and/or vouchers, unless otherwise stated.
  6. This voucher will not be accepted if torn or defaced. Kiztopia will not be responsible for the loss or damage of this voucher.
  7. Purchaser acknowledges that he/she has read, understood and accepted the Conditions of Sale which are set out at www.kiztopia.com and the same are duly incorporated herein.
  8. In the event that the purchaser is purchasing the Discount Voucher for third parties, the purchaser shall procure that the Adults of all Participants, the purchaser’s agents and/or affiliates have read and agreed with the terms and conditions of herein and the Conditions of Sale as stated on the Website at www.kiztopia.com.
  9. By taking this discount voucher, you are deemed to have read and agreed with the Conditions of Sale, and agreed to be bound by them.
  10. In the event of any dispute, the decision of Kiztopia is final.