TERMS & CONDITIONS

TICKETING

  1. Each admission pass is valid for ONE Child and ONE accompanying adult only.
  2. Single Entrance Pass is entitled to ONE day entry only.
  3. 15x Admission Card is entitled to 15 admissions. ONE physical card with 15 admissions will be issued.
  4. The 15x Admission Card is transferable and is valid for either same day entries or different day entries.
  5. 15x Admission Card holders are entitled to: (a) 10% discount off purchases from Bell’s Pantry and Kiztopia’s Gift Shop. (b) Free 2 pairs of Kiztopia socks.
  6. Annual Pass (Weekday only)is valid on weekdays only, excluding Public Holidays.
  7. Annual Pass (Any Day)is valid any day of the week, including Public Holidays.
  8. ALL Annual Pass Cards are NON-TRANSFERABLE.
  9. ALL Annual Pass Card holders are entitled to: (a) Member Gift Pack with Merchandise worth up to $58 on first admission. (b) 10% discount off purchases from Bell’s Pantry and our Gift Shop. (c) 10% Discount off Birthday Party Packages. (d) Sibling Discount – 20% discount off 2nd purchase of Annual Pass. (e) Referral Discount – Refer a friend for Annual Pass & get ONE Single Entrance Ticket (Unlimited) for free OR $50 Bell’s Pantry Coupon. (f) Free 2 pairs of Kiztopia socks.
  10. ALL15x Admission Cards and Annual Pass Cards are valid for one year from date of issue.
  11. Admission passes purchased online are non-refundable, not for re-sale, and cannot be exchanged for cash.
  12. All 15x Admissions Card and Annual Pass Card cannot be replaced if lost, damaged or expired.
  13. Child under the age of 12 months old at the time of admission, can enter for free when accompanied by a paying child and an adult.
  14. Strictly no exchanging of adults at any given time. Additional adult will be charged $8 per entry.
  15. Purchase of admission passes, and the use of each pass constitutes acceptance of these Terms & Conditions and Kiztopia’s House Rules.
  16. Kiztopia Pte. Ltd. reserves the right to vary and amend these terms and conditions at any given time without any prior notice.In the event of any dispute, the decision of Kiztopia Pte. Ltd. is final.

BIRTHDAY PARTY

ALL PARTY BOOKINGS AND ENTRY TO KIZTOPIA IS SUBJECT TO ACCEPTANCE OF THESE TERMS AND CONDITIONS TOGETHER WITH OUR STANDARD TERMS AND CONDITIONS OF ENTRY (WHERE APPLICABLE).

  1. All enquiries are to be directed to the Party Enquiries team at events@kiztopia.com
  2. Party booking can be made through online at www.kiztopia.com or walk-ins.
  3. A party booking shall not be confirmed until a booking deposit (comprising $400 for HoneyKiz and $1000 EliKiz) has been received by us and we send you a Booking Confirmation Receipt. A booking deposit shall be payable via cash, debit or credit card at the time of booking.
  4. Party bookings to be made at least 2 months in advance from the party date. However, we still be able to take party bookings, subject to availability, within this time period at “short notice”. We consider a “short notice” party booking to be any party booking made within 21 days of the party date.
  5. All party bookings are subjected to availability of the preferred date & time slots.
  6. In an event of cancellation of party booking or no-show, all deposit is non-refundable.
  7. The remaining balance of the package will be payable on the party date.
  8. Each party will be allocated a party slot. Party slots follow very strict time restrictions and any lateness will result in lost time from your party. Please advise your guests to arrive promptly for your party as we are unable to add extra time to the end of your party slot. We recommend you meet your guests at an earlier time and arrive at the venue together prior your party start time.
  9. We place great importance on the safety of third parties and to ensure that the high standards of safety set by us are complied with by all those attending the party, third parties are only admitted to Premises if they are willing to comply with any regulation in force at the Premises from time to time. You shall therefore ensure that all third parties are aware of this.
  10. We recommend that children wear comfortable clothing; as our parties are energetic and the children need to be able to move easily.
  11. All items, belongings and other property brought onto the premises by guests shall be at such guest’s own risk and we accept no liability for the loss or damage to such property.
  12. We reserve the right, in our absolute discretion, to refuse admission to our Premises or remove from the premises any person who has behaved or is behaving in a manner which, in our opinion has affected, or is likely to affect, the enjoyment of the Premises by any other third party.
  13. We shall not be liable for a third party’s failure to provide, or negligence in providing, any goods or services to you and you shall indemnify us and keep us indemnified from and against any costs incurred by us as a result of any cancellation of any third party services contracted by you
  14. All Annual Pass Card holders (must be the birthday child) are entitled to 10% off Birthday Party Packages.
  15. Any additional adult will be charged at $8 and additional child at $69.
  16. Child under the age of 12 months old at the time of admission, can enter for free when accompanied by a paying kid and an adult.
  17. All guest must be in good health before entering Kiztopia. The management reserves the right to refuse or remove entry to anyone who appears to be unwell.
  18. Strictly no outside food and drinks are allowed within the premises.
  19. Purchase of birthday party packages, and the use of party room constitutes acceptance of these Terms & Conditions and Kiztopia’s House Rules.
  20. In the event of any dispute, the decision of Kiztopia Pte Ltd is final.
  21. Kiztopia Pte Ltd reserves the right to vary and amend these terms and conditions at any given time without any prior notice.

SCHOOL VISITS

ALL SCHOOL VISITS BOOKINGS AND ENTRY TO KIZTOPIA IS SUBJECT TO ACCEPTANCE OF THESE TERMS AND CONDITIONS TOGETHER WITH OUR STANDARD TERMS AND CONDITIONS OF ENTRY (WHERE APPLICABLE).

  1. All enquiries are to be directed to the School Visit enquiries team at learn@kiztopia.com
  2. School visit bookings to be made at least 2 months before the day of visit. However, we are able to take bookings, subject to availability, within this time period at “short notice”. We consider a “short notice”booking to be made within 21 days of the visit date.
  3. All school visit bookings are subjected to availability of the preferred date & time slots.
  4. We have two sessions: 1000 to 1300 hours and 1330 to 1630 hours from Monday to Friday.
  5. We recommend that children wear comfortable clothing and socks. Kiztopia grip socks which is available for sale on site.
  6. All items, belongings and other property brought into the premises shall be at your own risk and we accept no liability for the loss or damage to such property.
  7. We reserve the right, in our absolute discretion, to refuse admission to our premises or remove from the premises any person who has behaved or is behaving in a manner which, in our opinion has affected, or is likely to affect, the enjoyment of the premises by any other third party.
  8. We shall not be liable for a third party’s failure to provide, or negligence in providing, any goods or services to you and you shall indemnify us and keep us indemnified from and against any costs incurred by us as a result of any cancellation of any third party services contracted by you.
  9. Temperature and HFMD checks must be done in school before coming to Kiztopia. The teacher or person-in-charge will be required to sign an indemnity form to ascertain all guests are in good health prior to entry. The management reserves the right to refuse or remove entry to anyone who appears to be unwell.
  10. Strictly no outside food and drinks are allowed within the premise.
  11. In the event of any dispute, the decision of Kiztopia Pte Ltd is final.
  12. Kiztopia Pte Ltd reserves the right to vary and amend these terms and conditions at any given time without any prior notice.
  13. Term of payment: 50% non-refundable deposit upon confirmation. 50% on the day of event.
  14. We reserve the right to cancel or postpone the event(s) in our sole discretion. If we cancel or postpone an event, we will reschedule the cancelled or postponed event to within (12) twelve months from its original date.
  15. NO CANCELLATION and NO REFUND will be provided upon confirmation.